Make The First Seven Days Count

Key learning outcomes: Recognise that a well thought-out induction program will ensure a smooth and rewarding transition for new employees. Show empathy and build rapport in an employee’s early days in your business. Develop a detailed activity plan so new employees don’t feel uncertain or anxious. Use the probation period as an opportunity to regularly […]

How To Deal with Difficult People

Key learning outcomes: Understand that learning to deal with difficult people may increase your productivity. Assess your own behaviour if you find you are dealing with difficult people on a regular basis. Recognise the benefit of listening carefully and remaining calm in potentially heated situations. Identify situations where it may be necessary to alert a […]

Communication Styles

Key learning outcomes: Understand that effective communication is a large part of business success. Learn about the five key communication styles so you can recognise them in everyday and business situations. Recognise that the style of communication used will vary depending on the situation. Adopt a system of self-review for when the outcome of a […]

Building a Solution Driven Mindset

Key learning outcomes: Learn about the benefits a solution-driven team member can bring to your business. Adopt a policy that it is acceptable to make mistakes, but learning from these mistakes is the key. Acknowledge the importance of identifying problems before they take hold. Implement a program of continuing education and training to learn about […]

Building a New Team

Key learning outcomes: Learn that when building a new team, the aim is to maximise productivity as quickly as possible. Identify the team’s goals and common purpose early in the process and ensure the team members are committed to them. Understand how complementary skills and experience benefit a team. Acknowledge the need for a team […]

Managing Resistance to Change

Key learning outcomes: Learn that most failures in change implementation are the result of resistance from those who will be directly impacted. Conclude that transparency is crucial when introducing change in a business. Determine that employees need reassurance, and training if necessary, to overcome fear or a lack of confidence in times of change. Acknowledge […]

How To Fix a Poor Culture

Key learning outcomes: Understand that ignoring culture problems can damage your business’s productivity and profitability. Demonstrate, as a leader, that you care about your business’s culture and monitor and nurture it on an ongoing basis. Explain some of the primary causes of culture difficulties and suggest several remedies for each. Acknowledge that regular and open […]

Free Article – 7 Signs You Have a Culture Problem

Key learning outcomes: Recognise that a business’s culture is formed at its inception. Differentiate between a strong and a damaged culture. Understand the importance of monitoring your business for signs of staff unrest or poor morale. Conclude that a business’s culture is assessed both by staff and customers. Article: A business’s culture is to a […]

Introduction to Business Culture

Key learning outcomes: Recognise that a business’s success hinges largely on a positive culture. Distinguish between above-the-line and below-the-line elements in a business’s culture. Learn that the foundations of a high-performance culture are employee engagement and shared goals. Acknowledge the significant role of leadership in developing a positive culture. Article: A business’s culture is what […]

Implementing Structural Change

Key learning outcomes: Assess whether change is necessary in your organisation, and if so, the challenges it will present. Develop a strategy for managing change based on planning and research. Recognise the need for transparency to minimise resistance and fear during periods of change. Implement a review process during the restructure process. Article: There can […]