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Communication Styles

Learn how to communicate more effectively

Key learning outcomes:

  • Understand that effective communication is a large part of business success.
  • Learn about the five key communication styles so you can recognise them in everyday and business situations.
  • Recognise that the style of communication used will vary depending on the situation.
  • Adopt a system of self-review for when the outcome of a communication is not satisfactory.


Being able to communicate effectively is one of the keys to success in business and in life. For communication to be effective, you need to ensure you are using the right communication style for the right situation. There are five communication styles that can be used, and in this article we will take you through each one and give you some examples of the best ways to use them. Thus, you will be able to spot the styles in day-to-day situations which will allow you to respond appropriately.

The Five Communication Styles

The communication styles are:

  • Assertive
  • Aggressive
  • Passive-aggressive
  • Passive
  • Manipulative

We will now outline the behaviours, non-verbal cues and language used in each style of communication.

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